CHALLENGE
Professional 24/7 application and customer IT Support.
Farovord’s goal was to create professional application and customer 24/7/365 IT Support team with established SLA to provide high quality services to their clients.
SOLUTION
Professional IT Support team on turnkey basis.
As a solution ITSoftUP provided professional IT Support team with L1, L2 and L3 engineers to solve issues on each level of complexity. Also has been offered to integrate IT Service Management tool that allows to operate incident and problem management according to ITIL standards.
RESULT
Customers happy.
Farovord customers started receiving a high quality service on better customer satisfaction levels. ITSoftUp’s 24/7 support engineers showed high issue troubleshooting skills according to established SLA.
Technology used: IT ticketing system ServiceNow, ITIL standards.
CHALLENGE
Professional 24/7 application and customer IT-Support.
Farovord’s goal was to create professional application and customer 24/7/365 IT-Support team with established SLA to provide high quality services to their clients.
SOLUTION
Professional IT-Support team on turnkey basis.
As a solution ITSoftUP provided professional IT-Support team with L1, L2 and L3 engineers to solve issues on each level of complexity. Also has been offered to integrate IT Service Management tool that allows to operate incident and problem management according to ITIL standards.
RESULT
Customers happy.
Farovord customers started receiving a high quality service on better customer satisfaction levels. ITSoftUp’s 24/7 support engineers showed high issue troubleshooting skills according to established SLA.